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The Essential Ingredient in Effective Communication

What do you think about when you hear the word communication? Talking? Writing? Telephone?  Email? Texting? Radio or TV? What most people think of as communication, I would consider modes of communication – in other words the method of delivering the message. And with the internet and technology the different methods of delivery our message [...]

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Who Creates Your Company Culture?

Every company has it’s own culture – an agreed upon set of working values, habits and environment. My favorite definition is your company culture is what happens when you, as the owner, are out of the office. Do you have an engaged, productive and dynamic culture? Or do you have a culture of resistance and [...]

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In Business, Less is Often More

Have you ever walked into a store looking for a particular product, and even though you are looking right at the shelf you can’t see what you’re looking for? Or you see what you’re looking for but there are so many options you don’t know where to start? Now an employee or the owner of [...]

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Selling the Invisible

Have you ever tried to sell something that is invisible to your customers? Such as selling your customers on the value of your service over the competition? Generally every business has something that they sell, because you can’t touch it or see it, can be a challenge to communicate the value – or have proof [...]

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You Can Be Right OR You Can Have Results

The radio announcer on my local station was discussing a story that caught my attention. It was about a woman who was out entertaining clients at a restaurant and at the end of the night she tipped the waiter $175 instead of the $75 she had intended to. She realized the mistake the next day [...]

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Constraint as an Asset

Are You Missing the #1 Driver in Your Business? Do you remember about 7 years ago, everywhere in the news were reports that we we’re going to run out of oil within 10 years. It was on TV, newspapers, magazines, and blog posts. Suddenly there was an emphasis on alternative fuel sources, electric cars, grants [...]

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Stuck? Try Reframing the question!

Have you ever felt completely stuck in some area of your business (or life)? If you’re like me – probably many, many times! However I came across a very powerful technique called Reframing that is the best “unstucking” solution I have ever seen. Simply put, Reframing changes the question, the way you are thinking about, or context of the situation.

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Motivating Your Team for Results

How many times have you been frustrated in your business?  Too many times to count? How often is that frustration about either motivating yourself as the owner, or motivating your team to engage, participate and produce results? Chances are you have created structure and accountability for yourself to build and grow your business. It might [...]

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Selling is ALWAYS a Process, Never an Event

One of the mistakes that most business owners make is thinking about their sales as a one-time event. And it’s natural to think this way! In fact one of the essential metrics to measure in any business is their sales volume and revenue. The problem here is a sale is never an isolated event – [...]

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A Cautionary Tale

I remember feeling sad when Borders announced they were going out of business. I liked the idea of a bookstore where you could pick up a coffee, stroll the store, sit down in a cozy chair and read away. But in the battle of the bookstores, so far Amazon is ahead by a mile – [...]

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